A MESSAGE TO OUR CURRENT MEMBERS
we’re finally making
the switch!
After months of planning and preparation, Lift House is officially transitioning to Mindbody! We're SO excited, and we think you will be too.
Here's everything you need to know!
Why is Lift House making this change?
Mindbody is designed specifically for fitness studios and offers more advanced features for businesses like ours. While it's not perfect, we're confident this change will make billing, membership management, and session scheduling easier for you and for us!
When will this transition happen?
We're kicking things off in the next few weeks! Allison's clients will transition first, followed by Amy's clients. We'll need help from you to get you set up in our new system, so please be on the lookout for emails from us — we'll send everything you need right to your inbox!
Will this transition go perfectly and 100% according to plan?
Signs point to maybe! We’ve prepared extensively for this switch, but there may be some hiccups along the way. We really appreciate your flexibility and understanding!
As a Lift House member, what can I look forward to?
Here’s a look at a few of the exciting changes coming up for Lift House members!
ANSWERS TO QUESTIONS YOU MAY HAVE
Per our usual policy, cancellations must be made 24+ hours in advance to qualify for makeup credit 💜
You had me at no more invoices to remember! What do you need from me to make this happen?
Just 10-15 minutes of your time! Within the next few weeks, we'll send you a personalized link to complete an online membership transfer process. It's easy (we swear!), totally doable in one sitting, and there are only three steps:
STEP 1
Provide your intake info to get registered in our new system
STEP 2
Add your billing info so we can set you up for autopay
STEP 3
Review and sign our new membership forms (more info below!)
new forms, same rules
Our new forms mainly formalize policies that already existed but were never put in writing, so this is less about new rules and more about making sure the agreements we have in place are clear for everyone.
We’ll email you a link to sign your forms online within the next few weeks. In the meantime, you can preview the full text of each form below. Please take the time to review each one fully and let us know if you have any questions before you sign. We really appreciate it!
💪🏼
Consent for Participation
for all clients
A new and improved version of the waiver you signed when you first started training with us!
💜
Community Agreement
for all clients
This form ensures all members are aligned on keeping our space safe and welcoming for everyone
🍑
Membership Agreement
for members only
The most detailed of the forms (bear with us on this one 😅) — it covers everything about your membership in full!
🏖️
Scheduled Absence Agreement
for members only
This is a new policy that offers flexibility for members and trainers around vacations and planned absences
Why are we formalizing our policies?
When everyone is on the same page, it reduces stress for both you and us!
Clear, written policies make it easier for our trainers to apply them consistently and fairly
Formalizing sets clear guidelines and expectations, so nothing comes as a surprise
As always, your trust means everything to us! If you have questions or concerns about the new forms or this transition, please don't hesitate to reach out to us at hello@lifthousetraining.com.
As always, thank you so much for being a Lift House member. We’re so glad you’re with us! 💜